Terms and Conditions

1. Business information

AWG Fitness is operated by Adam Glading, a sole trader based at 131 Bramford Lane, Ipswich, IP1 4DH. Contact email: adam@awgfitness.com. Website: awgfitness.com.

2. Eligibility

Clients must be 18 or over and must provide accurate information about themselves. AWG Fitness may decline to offer coaching where a request falls outside our scope or is otherwise unsuitable. A free consultation does not guarantee acceptance onto the programme.

3. How the contract is formed

The contract between you and AWG Fitness is formed through the following sequence: a consultation call; a written summary of the programme, price and payment terms; your acceptance of these Terms and our other policies; payment or a signed agreement; a confirmation email; and an agreed coaching start date. A conversation on social media or Instagram, on its own, does not create a contract.

4. Coaching service

The £1,499, six-month coaching programme includes:

• An initial consultation and assessment
• A personalised training programme, delivered and tracked through Everfit
• Nutrition and habit guidance
• Weekly check-ins and programme reviews, with adjustments as needed
• Messaging support via Everfit and WhatsApp
• Access to the Everfit coaching platform and any educational resources provided

The programme does not include: medical treatment, physiotherapy or diagnosis; emergency support; continuous 24-hour messaging or guaranteed same-day replies; or in-person sessions, unless separately agreed.

5. Programme duration

The initial coaching term is six months, with start and end dates confirmed in your client agreement. Coaching does not automatically renew. If you wish to continue after the initial six months, this is agreed separately as a new, monthly recurring arrangement.

6. Fees and payment

The total price for the six-month programme is £1,499, payable either in full upfront or by instalments agreed with you at the start of coaching, processed through Stripe. If a payment fails, we will contact you to arrange payment; continued access to coaching may be paused if payment issues are not resolved within a reasonable period.

7. Client responsibilities

As a client, you agree to:

• Provide accurate health information and seek medical clearance where appropriate
• Report relevant injuries or changes in your health to your coach
• Follow safety instructions and use equipment safely
• Communicate honestly and submit check-ins
• Treat your coach respectfully
• Not share your programme or Everfit login details with others
• Take responsibility for choices made outside the coaching relationship

8. Coach responsibilities

AWG Fitness agrees to provide coaching services with reasonable care and skill, personalise your programme based on the information you provide, review your progress, protect your confidential information, communicate within the stated working hours, and refer you to another professional where something falls outside our scope.

9. Communication and response times

The main contact methods are Everfit and WhatsApp. We aim to respond to client messages within 48 hours during normal working periods. Coaching messaging is not an emergency medical service — in a medical emergency, always contact the emergency services.

10. Check-ins and programme changes

Check-ins happen weekly through Everfit. If a check-in is missed, your coach will follow up and adjust the plan where reasonably possible. Programme changes depend on the information you submit; unused support from one week does not automatically roll over.

11. Health, exercise and informed consent

Physical exercise carries inherent risk. As part of onboarding, you will be asked to complete a health screening questionnaire, disclose relevant medical conditions, and provide separate, explicit consent for us to process any health information you share. Please see our Disclaimer for the full limits of the fitness and nutrition information we provide.

12. Results

No specific outcome is guaranteed. Results depend on your participation and individual factors including workload, sleep, health and adherence. AWG Fitness guarantees the coaching service described in these Terms — not a particular weight, appearance or performance outcome.

13. Cancellations, refunds and pauses

Full details are set out in our Refund and Cancellation Policy. In summary: you have a 14-day statutory cancellation right; after that period, because coaching is a fixed six-month commitment, the remaining balance is generally still payable and payments already made are non-refundable, except where the law requires otherwise or AWG Fitness agrees a discretionary exception in exceptional circumstances.

14. Intellectual property

Training programmes, nutrition guidance and other coaching resources remain the intellectual property of AWG Fitness. Clients receive a personal, non-transferable right to use them for their own coaching. They may not be resold, reproduced or distributed, and permission is required to record or redistribute coaching material.

15. Photographs and testimonials

We will never make marketing use of your name, photographs, video, measurements or testimonial wording a hidden or compulsory condition of coaching. Where we would like to use these for marketing, we will ask for your separate, optional consent, and you can withdraw that consent for future use at any time.

16. Suspension and termination

AWG Fitness may suspend or end coaching in cases of non-payment, abuse or harassment, dishonesty, serious safety concerns, or persistent failure to communicate. Where coaching ends for these reasons, any financial consequences will be handled fairly and in line with our Refund and Cancellation Policy.

17. Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, or your statutory rights under the Consumer Rights Act 2015. Subject to that, AWG Fitness's liability for indirect or consequential losses is limited. You remain responsible for decisions you make outside your coach's instructions.

18. Complaints

If you have a complaint, email adam@awgfitness.com. We aim to acknowledge complaints within 48 hours, investigate the matter, and try to resolve it informally wherever possible.

19. Events outside reasonable control

AWG Fitness is not responsible for delays or failures caused by events outside our reasonable control, such as illness, platform outages, internet failure or other emergencies. We will communicate with you and offer reasonable alternatives where we can.

20. Changes

We may update these website Terms from time to time. Material changes to an active client agreement will only be made with proper notice and, where necessary, your agreement — the version of these Terms you accepted when you joined remains what governs your coaching.

21. Governing law

These Terms are governed by the laws of England and Wales. AWG Fitness coaches clients both within and outside the UK; if you are based outside the UK, mandatory consumer protections in your own country may also apply alongside these Terms.

22. Contact

AWG Fitness, 131 Bramford Lane, Ipswich, IP1 4DH. Email: adam@awgfitness.com.